Category: Management
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Contractor Snapshot: Building Trust With Asphalt
When running a business, a huge part of keeping it functioning is having good customer service. If you’re just starting out, keeping customer relations at top of mind is all the more important. Treating your customers well and ensuring constant communication can become key foundational qualities of your company. To succeed in customer-based industries, it…
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7 Key Indicators of Project Success
It is not uncommon that most general contractors conduct a post-project review. Sometimes nicknamed the “post-mortem,” the intention is to huddle the primary leadership from a given project to debrief on its strengths, weaknesses, opportunities, and threats that need to be eliminated. Sub-specialty contractors can learn from this same winning “best practices” process. For any…
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6 Tips to Make the Customer Experience a Breeze
Because it’s the offseason I decided we needed to have our garage floor coated. This was probably my first time calling contractors for quotes as a consumer, and let me tell you, being on the buying end of that phone call is a whole different ball game. I have encountered some companies that were a…
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Combat Bad Weather With Better Planning
Developing relationships with potential customers requires patience. ACI Asphalt & Concrete, LLC sales associate Mike Picott nurtured a two-year relationship with new client Tashitaa Tufaa of MTN in Fridley, Minnesota. He saw that come to fruition this season after lengthy negotiations. The customer’s goal was to create a new 157,995 square foot asphalt parking lot…
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How Job-Costing Helps Construction Companies Improve Their Bottom Line
Business ownership is hard. Grueling hours, financial risk, and constant unknowns are the life of most entrepreneurs. And for what? Most business owners are working harder and harder to grow their revenue, yet making meager profits, if any profit at all. Consider this. Would you rather run an $11 million business that generates $350,000 in…
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Construction’s Favorite Scapegoat: Laziness | For Construction Pros
DISCLAIMER: I do know that there are individuals who exist and are lazy, but….America is not that. I recently saw an online asphalt-forum post that asked a simple and straightforward questions: “How many contractors were expecting to be shorthanded for the 2025 season?” The responses were anything but simple and straightforward. What is technically a…
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NAPSA: The Best Source For Professional Sweeper Education
Our Certified Sweeping Operator (CSO) programs for Parking Lot, Construction and municipality sweeping. These comprehensive operator training programs establish an essential baseline for enhancing professionalism among drivers. Once a driver completes the CSO program, the owner conducts a verbal test and certifies that they have at least 1,000 hours of incident-free sweeper driving. NAPSA will…
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![[SERIES] Pavement Maintenance International, Part 3: Building A Female Workforce](https://craftyourcastle.com/wp-content/uploads/2025/03/SERIES-Pavement-Maintenance-International-Part-3-Building-A-Female-Workforce.png)
[SERIES] Pavement Maintenance International, Part 3: Building A Female Workforce
Hopefully the previous parts to this triology have been helpful. In some ways, it’s interesting that so much of what we deal with in the good ol’ USA is being experienced around the world. This I can confirm as I’ve worked with owners and leaders throughout Europe, parts of South America, Indonesia, and Australia. My…