Tag: Customer
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6 Tips to Make the Customer Experience a Breeze
Because it’s the offseason I decided we needed to have our garage floor coated. This was probably my first time calling contractors for quotes as a consumer, and let me tell you, being on the buying end of that phone call is a whole different ball game. I have encountered some companies that were a…
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How Digital Transformation is Evolving Customer Engagement in 2025
Customer engagement is not just another word that you will hear in 2025. Instead, it is going to change how you interact with businesses. Customer engagement simply means, creating hyper-personalized experiences powered by digital transformation. Earlier, businesses used to rely on traditional methods of interaction. But today, the scenario has changed completely. And the businesses…
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BIM-Powered Customer Journey Management – AEC Business
Aarni’s guest on the AEC Business podcast is Harri Majala, founder & CEO at GBuilder. We discuss, among others, the challenges construction technology developers face and how GBuilder has been able to manage them. Our topics include How a construction background helped Harri develop GBuilder How to get your first customers as a construction tech…
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How Helsinki Airport Uses BIM to Create the Best Customer Experience
Helsinki Airport is arguably one of the best in the world. Thanks to its perfect location between Asia and Europe, it’s becoming an ever-more-popular hub. I interviewed Finavia’s Design Manager, Kari Ristolainen, about the airport’s development program and how building information modeling (BIM) is essential to its success. On my way to Finavia’s project office,…
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A Model for Delighting the Customer
How can a service provider in the AEC industry improve customer satisfaction and loyalty? Is it necessary to satisfy all customer demands as perfectly as possible? The Kano model helps in finding answers to these burning questions. In the 1980s, Professor Noriaki Kano created a theoretical model for product development and customer satisfaction. The model…